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Product Support

Seleccione un nuevo producto

Indicación del estado de su reparación

How2Fixit *

Some basic technical topics explained in an easy way for skilled and advanced users.

PRIMERGY Release Matrix *

Information regarding released hardware, components, BIOS and Firmware versions, operating systems and server management software

Windows Support *

- Microsoft Support
- Microsoft Automated Solutions - Windows Troubleshooting Platform *
- Guía paso a paso para actualizar a Windows 10 *
- Windows 10 - Updates & Versions *
- Windows 11 - Upgrade, Updates & Versions *
- Compatibilidad de los sistemas de FUJITSU con Windows 7 y Windows 8.1 en la plataforma Intel Skylake *

Remote Service *

AIS Connect Service offers two prime advantages:

In simple setup, AIS Connect enables your system to send Autocalls to the Fujitsu Service Center. Depending on the message an incident is opened by the country Service Desk and processed according to your contractually agreed Service Level.
In full setup and only with your individual confirmation, AIS Connect allows the Fujitsu Service Center to access your system remotely for further problem diagnosis.

AIS Connect Agent supports currently PRIMERGY RX/TX, CX and ETERNUS AF/DX Systems.
For Infrastructures the AIS Connect Support Gateway is recommended.

In MySupport Portal you can select your systems based on the serial-/ ident number and store In- / Out-of-Office contact details.

Support Pack Finder

Fujitsu Technical Support pages from Fujitsu Spain

En esta página puede encontrar rápida y fácilmente los Paquetes de asistencia FUJITSU adecuados para sus productos FUJITSU.
FUJITSU Support Pack Hardware es un contrato de servicio relacionado con el producto que amplía el período de garantía para garantías estándar con un período de contrato fijo de 1 a 5 años. El periodo de servicio puede ampliarse adquiriendo el correspondiente Support Pack de seguimiento. Se pueden seleccionar diferentes niveles de servicio entre las opciones estándar. Los servicios de asistencia asociados a los paquetes de asistencia deben activarse en los 30 días siguientes a la compra.
Encuentre un Partner Fsas Technologies - Localizador de Distribuidores: Información Adicional

Si ha adquirido uno o más Paquetes de Soporte FUJITSU y desea activarlos, regístrelos aquí: Información Adicional

País:

Server

Storage Systeme

Programa de Sustitución de Baterías *

Display Repair Program

*) = This function is product dependent - Seleccione el producto!

FAQs