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Product Support

Seleccione un nuevo producto

Indicación del estado de su reparación

How2Fixit *

Some basic technical topics explained in an easy way for skilled and advanced users.

PRIMERGY Release Matrix *

Information regarding released hardware, components, BIOS and Firmware versions, operating systems and server management software

Windows Support *

- Microsoft Support
- Microsoft Automated Solutions - Windows Troubleshooting Platform *
- Guía paso a paso para actualizar a Windows 10 *
- Windows 10 - Updates & Versions *
- Windows 11 - Upgrade, Updates & Versions *
- Compatibilidad de los sistemas de FUJITSU con Windows 7 y Windows 8.1 en la plataforma Intel Skylake *

AIS Connect *

AIS Connect Service offers two prime advantages:

In simple setup, AIS Connect enables your system to send Autocalls to the Fujitsu Service Center. Depending on the message an incident is opened by the country Service Desk and processed according to your contractually agreed Service Level.
In full setup and only with your individual confirmation, AIS Connect allows the Fujitsu Service Center to access your system remotely for further problem diagnosis.

AIS Connect Agent supports currently PRIMERGY RX/TX, CX and ETERNUS AF/DX Systems.
For Infrastructures the AIS Connect Support Gateway is recommended.

In MySupport Portal you can select your systems based on the serial-/ ident number and store In- / Out-of-Office contact details.

Programa de Sustitución de Baterías *

Display Repair Program

*) = This function is product dependent - Seleccione el producto!