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Product Support

Select a new Product

Status of your Repair Order

How2Fixit *

Some basic technical topics explained in an easy way for skilled and advanced users.

PRIMERGY Release Matrix *

Information regarding released hardware, components, BIOS and Firmware versions, operating systems and server management software

Windows Support *

- Microsoft Support
- Microsoft Automated Solutions - Windows Troubleshooting Platform *
- Upgrade to Windows 10 Step-by-Step Guide *
- Windows 10 - Updates & Versions *
- Windows 11 - Upgrade, Updates & Versions *
- Support for FUJITSU systems with Windows 7 and Windows 8.1 on Intel Skylake platform *

Remote Service *

AIS Connect Service offers two prime advantages:

In simple setup, AIS Connect enables your system to send Autocalls to the Fsas Technologies Service Centre. Depending on the message an incident is opened by the country Service Desk and processed according to your contractually agreed Service Level.
In full setup and only with your individual confirmation, AIS Connect allows the Fsas Technologies Service Centre to access your system remotely for further problem diagnosis.

AIS Connect Agent supports currently PRIMERGY RX/TX, CX and ETERNUS AF/DX/AB/HB Systems.
For Infrastructures the AIS Connect Support Gateway is recommended.

In MySupport Portal you can select your systems based on the serial-/ ident number and store In- / Out-of-Office contact details.

Support Pack Finder

FSAS Technical Support pages from FSASUnited Kingdom

On this page you can quickly and easily find the right Fsas Technologies Support Packs for your Fsas Technologies products.
FUJITSU Support Pack Hardware is a product-related service contract that extends the warranty period for standard warranties with a fixed contract period of 1 to 5 years. The service period can be extended by purchasing a corresponding follow-up Support Pack. Different service levels can be selected from the standard options. The entitlement of support services requires a Support Pack registration through the end customer within 30 days after purchasing the Support Pack.
Find a Fsas Technologies Partner - Reseller Locator: More details

If you have purchased one or more Fsas Technologies Support Packs and would like to activate them, please register them here: More details

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Server

Storage Systeme

Battery Exchange Program *

Display Repair Program

*) = This function is product dependent - Please select the product!