FUJITSU SUPPORT INFORMATION - International
 

SUPPORT INFORMATION


International
: 29.03.2024
  UTC
 Algeria  (: English, French)
 All products (contracts only) +49 89 356480590 *12 DZD/min.1
 - All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Armenia  (: English, Russian)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Australia  (: English)
 All Products +64 1 800 570 50324 hours / 7 days a week (UTC+10) 
 Austria  (: Deutsch)
 Business Products (SCENIC, ESPRIMO, CELSIUS, FUTRO, LIFEBOOK, STYLISTIC) +43 810 9773332Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1)0,10 €/min.1
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 Display Products (SCENICVIEW, SCALEOVIEW or MYRICA) +43 810 9773333Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1)0,10 €/min.1
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 Server & Storage Products (ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or FibreCAT) +43 810 9773334 Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1)0,10 €/min.1
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 PRIMERGY/Storage/PRIMEPOWER/SPARC Enterprise / BS2000 / Software - Vertragliche Vereinbarungen mit einem Servicelevel 24x7 (falls nicht anders vereinbart) +43 1 2676 021Monday-Sunday from 00:00-24:00 Clock (UTC+1) 
 VM-Ware, Eternus Snapshot Manager, FalconStor +49 89 3564 80083
 Fax:+49 89 89 3564 80 220
Monday-Sunday from 00:00-24:00 Clock 
 PRIMEPOWER Highend (down with PP850), STORAGE Highend +43 1 2676 021Monday-Sunday from 00:00-24:00 Clock (UTC+1) 
 
Gebühr pro Minute in EUR. Preise für Mobilfunk können abweichen.
Bitte verwenden Sie das Kontaktformular, das 24 Stunden lang verfügbar ist: http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=at
 Azerbaijan  (: English, Russian)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Bahrain  (: English, Arabic)
 All Products
(Only for country callers)
 800 04718Saturday-Thursday from 07:00-18:00 Clock (UTC+3)Toll free
 Belarus  (: English, Russian)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Belgium  (: Dutch, English, French)
 All products +32 2 536 61 00 Monday-Friday from 08:00-17:00 Clock (UTC+1) 
 Servicepacks with SLA and maintenance contracts +32 2 371 52 00 
 - Service Desk language out of office hours English only
 Bosnia and Herzegovina  (: Bosnian, English)
 All products +49 89 3564 80022Monday-Friday from 08:30-17:00 Clock (UTC+1) 
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Brazil  (: Portuguese)
 All products +55 33265-080024 hours / 7 days a week (UTC-4) 
 
Open a support ticket directly using our portal web available 24 hours: http://www.fbrsuporte.com.br:5000/
 Bulgaria  (: Bulgarian, English)
 All products +359 2 4917 255Monday-Friday from 08:30-17:00 Clock (UTC+1) 
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
Open a support ticket directly using our portal web available 24 hours: https://support.ts.fujitsu.com/IndexContact.asp?lng=BG
 Canada  (: English, French)
 All Products +1 800 301 9175 
 All products (International Phone) +1 380 203 7167 
 
Open a support ticket directly using our portal web available 24 hours: http://www.fmworld.net/globalpc/contact/index.html
 Chile  (: Spanish)
 All Products +56 02 2820 4330 
 
Please use the contact form, available 24 hours: http://www.fbrsuporte.com.br:5000/
 China  (: English, Japanese, Korean, Mandarin)
 All products (Mobile phone) +86 400-820-8851Monday-Saturday from 07:00-23:30 Clock (UTC+8) 
 All products (Fixed phone) +86 800-820-8851Monday-Saturday from 07:00-23:30 Clock (UTC-7) 
 Croatia  (: Croatian, English)
 All products +49 89 3564 80022Monday-Friday from 08:30-17:00 Clock (UTC+1) 
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Czech Republic  (: Czech, English, Slovak)
 All products +420 246 019 270 
 - Please use the contact form: http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=cz
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Danmark  (: Danish, English)
 Desktops, Mobile Computers and Display Products +45 72 22 46 46Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 Server, Storage & Network Products  +45 72 22 46 46Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 - Out of office hours (24 hours contracts only)
 VMware, FalconStor og Eternus Snapshot Management - support of Fujitsu OEM licenser only +49 89 3564 80083Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 Linux (Red Hat & SUSE) support of Fujitsu OEM licenser only +49 89 3564 80406Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 Egypt  (: Arabic)
 All products (contracts only) +49 89 3564 80936 
 - All other customers please use the contact form: https://support.ts.fujitsu.com/IndexContact.asp?lng=eg
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Estonia  (: Estonian, English)
 All products +372 626 5998 
 Finland  (: Finnish, English)
 All products +358 800 0 5979Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 France  (: Francais)
 General number Technical Support +33 970 809 110 *Monday-Friday from 08:00-18:00 Clock (UTC+1)0,041 €/min.1
 
* Le numéro ci-dessus est conforme à la lois Chatel et de Modernisation de I`Economie (LME). Serveur et Stockage: du lundi au vendredi de 8:00 à 18:00 Desktop, Mobiles et Moniteurs: du lundi au vendredi de 9:00 à 12:00 et de 13:00 à 17:00 Service Clients: du lundi au vendredi de 9:00 à 12:30 et de 14:00 à 17:30
Vous bénéficiez d`un tarif de communication san surcoût.
Horaires CET: Numéros de téléphone valables également dans les DOM-TOM http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=fr
 Georgia  (: English)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Germany  (: Deutsch, English)
 General number Technical Support +49 89 3564 80 400Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 Beschwerdemanagement - servicerelevante Beschwerden, Kulanzanfragen +49 89 3564 80 404Monday-Friday from 08:00-17:00 Clock (UTC+1) 
 PRIMERGY, ETERNUS, PRIMEQUEST, PRIMEFLEX, PRIMEPOWER, SPARC Enterpris / BS2000 / Software - Vertragliche Vereinbarungen mit einem Servicelevel 24x7 (falls nicht anders vereinbart) +49 89 3564 80 000
 Fax:+49 89 3564 80 220 *
24 hours / 7 days a week (UTC+1) 
 
  Call charges may vary according to your telephone operator and are subject to change without any prior notice.
For further details please contact your telephone operator.
 VMware, ETERNUS Snapshot Manager, FalconStor +49 89 3564 80083
 Fax:+49 89 89 3564 80 220
24 hours / 7 days a week (UTC+1) 
 ESPRIMO, LIFEBOOK, CELSIUS, CELSIUS Mobile, STYLISTIC, FUTRO +49 89 3564 80 401Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 Displays +49 89 3564 80 401Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 Home Peripherals, Storagebird, Connect2Air; OEM Mainboards +49 89 3564 80 401Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 PRIMEPOWER Highend (down with PP850), STORAGE Highend +49 89 3564 80 000
 Fax:+49 89 3564 80 220 *
24 hours / 7 days a week (UTC+1) 
 
  Call charges may vary according to your telephone operator and are subject to change without any prior notice.
For further details please contact your telephone operator.
 PRIMERGY, ETERNUS, PRIMEQUEST, PRIMEFLEX, PRIMEPOWER, SPARC Enterprise +49 89 3564 80 406Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 
Es entstehen keine zusätzlichen Kosten zu den jeweiligen Gebühren des Telefonanbieters im Festnetz. Abweichungen für Anrufe aus dem Mobilfunknetz möglich.
Es entstehen keine zusätzlichen Kosten zu den jeweiligen Gebühren des Telefonanbieters im Festnetz.
Abweichungen für Anrufe aus dem Mobilfunknetz möglich.
Alle von Fujitsu verkauften Garantie- und Servicepakete beschränken sich auf die geschäftsüblichen Öffnungszeiten. Darüber hinausgehende Sondervereinbarungen sind mit dem verantwortlichen Vertragshalter zu regeln (z.B. 7 Tage / 24 Std.). http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=de
 Great Britain and Northern Ireland  (: English)
 All Products +44 8702 434397 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC) 
 - Standard Business Rates. Check with your phone provider to find out the actual cost.
 Lifebook International (for units purchased outside EMEA) +44 208 0524868Monday-Friday from 09:00-17:00 Clock
Saturday/Sunday closed
(UTC) 
 - Standard Geographical Rates.
 PRIMERGY and ETERNUS Advice Line +44 208 052 5126 *Monday-Friday from 09:00-17:00 Clock
Saturday/Sunday closed
(UTC) 
 - Standard Geographical Rates. Check with your phone provider to find out the actual cost.
 Service pack or Contract Customers +44 208 052 4963 *24 hours / 7 days a week (UTC) 
 - * Standard Geographical Rates. Check with your phone provider to find out the actual cost
 
Calls charged at standard national rate
** We will provide software related support to pre-installed software only, which will include `basic` troubleshooting of Windows installations, components, drivers and connectivity but excludes diagnostics, installation or configuration of any additional 3rd party software introduced at the time of, or after purchase. http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=en
 Greece  (: Greek)
 All products +30 210 3001648 
 - All other customers please use the contact form: https://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=gr
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Hong Kong  (: Cantonese, English, Mandarin)
 All products +852 2802-116824 hours / 7 days a week (UTC+8) 
 
Only for Fujitsu Products with valid support pack http://www.fmworld.net/globalpc/contact/index.html
 Hungary  (: English, Magyar)
 All products +36 1 999 0380 
 - Please use the contact form: http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=hu
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 India  (: English)
 All products +91 80 44451014Monday-Friday from 08:00-17:00 Clock (UTC+5) 
 - All customers please use the contact form - https://support.ts.fujitsu.com/IndexContact.asp
 
Please use contact form
 Indonesia  (: Bahasa Indonesia, English)
 All products +62 21 5086-8959Monday-Friday from 08:00-17:00 Clock (UTC+7) 
 - * Toll free: 0800-1-3854878
 Iraq  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Ireland  (: English)
 Consumer PCs & Monitors (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 Professional PCs & Monitors (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 LIFEBOOK Notebooks (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 PRIMERGY Servers (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 General Support (and machines out of warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
Customers with Enhanced Warranty who require service outside normal business hours should call the number in the letter sent to them when the Enhanced Warranty was registered. http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=ie
 Israel  (: Hebrew)
 All products +972 93750010 
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Italy  (: Italian)
 All products +39 081 19737234Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 All products (24/7 contracts only) +39 800 800140Monday-Friday from 18:00-08:00 Clock
Sat/Sun/Holiday from 00:00-24:00 Clock
(UTC+1) 
 
Al di fuori della fascia di copertura, soltanto per i prodotti con supporto H24, potete telefonare al numero 800800140, oppure inviare una mail all`indirizzo 800800140.it@finix-ts.com

Per permetterci di offrirvi un servizio migliore assicuratevi, prima di chiamare, di poter disporre delle seguenti informazioni:

- Nome commerciale del prodotto;
- Numero di matricola (i dati sono rilevabili dall`etichetta apposta sul prodotto);
- Data di acquisto (indicata sullo scontrino o fattura);
- Qualora fosse un problema già segnalato in precedenza, il numero di chiamata che vi aveva rilasciato l`operatore;
http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=it
 Japan  (: Japanese)
 All Products (Without Japan) +81 44 754 1031 
 All Products (Within Japan) +81 120 55 2654 
 Jordan  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Kazakhstan  (: English, Russian)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Kuwait  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Kyrgyzstan  (: English)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Latvia  (: English, Latviski)
 All products +371 64 415234 
 Lebanon  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Libya  (: English, French)
 All products +49 89 3564 80303 *
 Fax:+49 89 3564 80313 *
Monday-Sunday from 08:00-18:00 Clock (UTC+1)0,65 LYD1
 - * Landline Almadar Aljadeed
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Liechtenstein  (: Deutsch, English, French)
 Service Desk all products (in warranty) +41 848 808 505
 Fax:+41 582 588 175
Monday-Friday from 08:00-17:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 Service Desk for all Products (without warranty) and Software, Installation +41 900 900 030Monday-Friday from 08:00-17:00 Clock
Sat/Sun/Holiday closed
(UTC+1) 
 Lithuania  (: Lithuanian, English)
 All products +370 700 44853 
 Luxembourg  (: English, Francais, Dutch)
 All products +352 26 099870Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 Macedonia  (: Bulgarian, English)
 All products +49 89 3564 80022Monday-Friday from 00:00-17:00 Clock (UTC+1) 
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Malaysia  (: Chinese, English, Malay, Tamil)
 All products +60 3 406 526 5524 hours / 7 days a week (UTC+8) 
 - Toll Free: 1800-81-2879
 Malta  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Mexico  (: Spanish)
 All Products +52 477 2921480Monday-Friday from 08:00-18:00 Clock (UTC-6) 
 Moldova  (: English)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Montenegro  (: Serbian, English)
 All products +49 89 3564 80022Monday-Friday from 08:30-17:00 Clock (UTC+1) 
 - All Customers can use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Morocco  (: English, French)
 All products (contracts only) +49 89 356480598 *0,5 DH1
 - All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Namibia  (: English, German)
 All products (contracts only) +27 110121501Monday-Friday from 08:00-18:00 Clock (UTC+1) 
 Netherlands  (: Dutch)
 All products
(Only for country callers)
 0900 2025119Monday-Friday from 08:00-18:00 Clock (UTC+1)0,20 €/min.1
 
Charges from mobile networks may vary!
Het Customer Care Center is gesloten op de volgende dagen:
Nieuwjaarsdag, 1e en 2e Paasdag, Koninginnedag, Hemelvaartsdag, 1e en 2e Pinksterdag, 1e en 2e Kerstdag
http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=nl
 New Zealand  (: English)
 All Prodicts +64 1 800 803 333Monday-Sunday from 00:00-24:00 Clock (UTC+10) 
 Northern Ireland  (: English)
 Consumer PCs & Monitors (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 Professional PCs & Monitors (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 LIFEBOOK Notebooks (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 PRIMERGY Servers (in warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 General Support (and machines out of warranty) +353 818 927 272 *Monday-Friday from 09:00-17:30 Clock
Saturday/Sunday closed
(UTC)National Rate
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
Customers with Enhanced Warranty who require service outside normal business hours should call the number in the letter sent to them when the Enhanced Warranty was registered. http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=ie
 Norway  (: Norsk)
 All products (contracts only) +47 800 83005Monday-Friday from 08:00-17:00 Clock (UTC+1) 
 - All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Oman  (: English, Arabic)
 All Products
(Only for country callers)
 0800 73854Saturday-Thursday from 08:00-19:00 Clock (UTC+4)TollFree number
 Pakistan  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Philippines  (: English, Filipino)
 All products +632 8841 840024 hours / 7 days a week (UTC+8) 
 Poland  (: English, Polski)
 All products +48 22 398 1360
 Fax:+48 22 398 1369
Monday-Friday from 09:00-17:00 Clock (UTC+1) 
 All products
(Only for country callers)
 801 300 100
 Fax:+48 22 398 1369
Monday-Friday from 09:00-17:00 Clock (UTC+1) 
 Call Administration - For Service Partners Only! +48 22 398 1368
 Fax:+48 22 398 1369
Monday-Friday from 09:00-18:00 Clock (UTC+1) 
 Portugal  (: Portuguese)
 All products +351 21 724 4400Monday-Friday from 09:00-18:00 Clock (UTC) 
 Qatar  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 Romania  (: Romanian, English)
 All products +40 31 810 3520 
 - All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Saudi Arabia  (: Arabic, English)
 All products
(Only for country callers)
 800 8971462Saturday-Thursday from 07:00-18:00 Clock (UTC+3)Toll Free
 Senegal  (: English, French)
 All products +49 89 3564 80303 *
 Fax:+49 89 3564 80313 *
Monday-Sunday from 08:00-18:00 Clock (UTC)110 - 125 CFA1
110 - 125 CFA1
 - * Telephone price by Sonatel / Orange
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Serbia  (: English, Serbian)
 All products +49 89 3564 80022Monday-Friday from 00:00-17:00 Clock (UTC+1) 
 - Please use the contact form: http://support.ts.fujitsu.com/IndexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Singapore  (: English)
 All products +60 3 7801 050524 hours / 7 days a week (UTC+8) 
 - Toll free: 800 321 1395
 Slovakia  (: Slovak, English)
 All products +421 233 006 720 
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Slovenia  (: Slovenian, English)
 All products +49 89 3564 80022  
 - Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 South & East Africa   (: Afrikaans, English)
 All products (inside South Africa) +27 110121500 
 All products (outside South Africa)  +27 110121501 
 
All other customers please use the email - servicedesk@cocre8.com
 Southern Korea  (: Korean)
 All products +82 80-750-600024 hours / 7 days a week (UTC+9) 
 Spain  (: Spanish)
 PC´s, Notebooks & Displays +34 91 452 1035Monday-Friday from 08:00-17:00 Clock
Saturday/Sunday closed
(UTC+1) 
 Servers & Storage +34 91 452 1036Monday-Friday from 08:00-17:00 Clock
Saturday/Sunday closed
(UTC+1) 
 24x7 Support Packs & Contracts +34 91 452 1036Monday-Sunday from 00:00-24:00 Clock (UTC+1) 
 ATM Products +34 91 452 1030Monday-Friday from 08:00-17:00 Clock
Saturday/Sunday closed
(UTC+1) 
 Sweden  (: English, Svenska)
 All products +46 8793 7850Monday-Friday from 08:00-17:00 Clock (UTC+1) 
 Additional contacts for SERVER & STORAGE PRODUCTS +46 8 5888 8500Monday-Friday from 08:00-17:00 Clock (UTC+1) 
 - For service contracts out of office hours, please use agreed contacts found in your agreement.
 Switzerland (FR)  (: Francais, English)
 Service Desk all products (in warranty) +41 848 808 505
 Fax:+41 582 588 175
Monday-Friday from 08:00-17:00 Clock
Sat/Sun/Holiday closed
(UTC+1)0,08 CHF/min.1
 
Gebühr pro Minute in EUR. Preise für Mobilfunk können abweichen.
 Switzerland (GER)  (: Deutsch, English)
 Service Desk all products (in warranty) +41 848 808 505
 Fax:+41 582 588 175
Monday-Friday from 08:00-18:00 Clock
Sat/Sun/Holiday closed
(UTC+1)0,08 CHF/min.1
 - Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call.
 PRIMERGY/Storage/PRIMEPOWER/SPARC Enterprise / BS2000 / Software - Vertragliche Vereinbarungen mit einem Servicelevel 24x7 (falls nicht anders vereinbart) +41 848 848 842
 Fax:+41 582 588174 *
Monday-Sunday from 00:00-24:00 Clock (UTC+1) 
 VM-Ware, Eternus Snapshot Manager, FalconStor +49 89 3564 80083
 Fax:+49 89 89 3564 80 220
Monday-Sunday from 00:00-24:00 Clock (UTC+1) 
 PRIMEPOWER Highend (down with PP850), STORAGE Highend +41 848 848 842
 Fax:+41 582 588 174 *
Monday-Sunday from 00:00-24:00 Clock (UTC+1)
0,14 CHF/min.1
 Taiwan  (: English, Japanese, Mandarin)
 All products +886 0800 036 96824 hours / 7 days a week (UTC+7) 
 
Service products include Fujitsu server, storage, and POS. Only for customers who has available contract with FTL. http://www.fmworld.net/globalpc/contact/index.html
 Tajikistan  (: English, Russian)
 All products +49 89 3564 80801Monday-Friday from 00:00-17:00 Clock (UTC+4) 
 Thailand  (: English, Thai)
 Server and Storage +66 02-627-7366, +66 02-315-876624 hours / 7 days a week (UTC+7) 
 PC and Notebook +66 02627-7350, 02315-8750Monday-Friday from 08:30-17:30 Clock (UTC+7) 
 Tunesia  (: English, French)
 All products +49 89 3564 80303 *
 Fax:+49 89 3564 80313 *
Monday-Sunday from 08:00-18:00 Clock (UTC+1)0,21 DT1
0,21 DT1
 - * Telephone price by Tunisie Telecom
 
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator.
 Turkey  (: English, Türkçe)
 All products +90 850 8111612  
 - All other customers please use the contact form - https://support.ts.fujitsu.com/IndexContact.asp
 Turkmenistan  (: English)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 Ukraina  (: English)
 All products +380 89 3202230Monday-Friday from 08:30-17:00 Clock (UTC+3) 
 United Arab Emirates  (: Arabic, English)
 All products
(Only for country callers)
 800 22242Monday-Friday from 08:00-19:00 Clock (UTC+4)Toll Free
 All products +971 4 366 2226Monday-Friday from 08:00-19:00 Clock (UTC+4) 
 USA  (: English, French)
 Servers, Storage, and Services (International Phone) +1 380-203-7167 
 Notebooks, Tablets, Desktops and Workstations (Voice mail option at all other times) +1 800-301-9175Monday-Friday from 08:00-01:00 Clock (UTC-6) 
 Servers, Storage, and Services +1 800-301-9175 
 Uzbekistan  (: English)
 All products +49 89 3564 80801Monday-Friday from 08:30-17:00 Clock (UTC+4) 
 Vietnam  (: English, Japanese, Vietnamese)
 All products +84 24-22203109/ +84-904 98 05 05Monday-Friday from 08:00-17:00 Clock (UTC+1) 
 Yemen  (: English, Arabic)
 All products +971 4366 2226Saturday-Thursday from 08:00-19:00 Clock (UTC+4)Int’l number
 
 
 1 


UTC = Universal Time Coordinated - current local time in Time Zone
: 3/22/2024
If your mobile product has been purchased outside Europe, Middle East, Africa and India, but you stay with a hardware problem in this region, you are able to contact the service desk from the country you stay, contact the central desk for global repair at +49 89 356 480 226.
 Americas
 :  Email:
 Support Provided by Fujitsu America  intlfujitsu@fujitsupc.com
 Australia
 :
 Support Provided by Fujitsu PC Australia
 New Zealand
 :
 Support Provided by Fujitsu New Zealand
 Asia Pacific (excluding Japan, India and Korea)
 :  Email
 Support Provided by Fujitsu PC Asia Pacific  fpca-hk.support@hk.fujitsu.com
 Japan
  All Products (purchased outside Japan but user stay in Japan)
  : 0120 89 2745 (or +81 3 5462 9825)
  All Products (purchased in Japan and user stay in Japan)
  : 0120 950 222

CONTACT
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Website: www.fujitsu.com/fts/
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