FUJITSU SUPPORT INFORMATION - International |
||
SUPPORT INFORMATIONInternational |
||
: | 29.03.2024 | |
UTC | |||||
Algeria (: English, French) | |||||
All products (contracts only) | +49 89 356480590 * | 12 DZD/min.1 | |||
- All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Armenia (: English, Russian) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Australia (: English) | |||||
All Products | +64 1 800 570 503 | 24 hours / 7 days a week | (UTC+10) | ||
Austria (: Deutsch) | |||||
Business Products (SCENIC, ESPRIMO, CELSIUS, FUTRO, LIFEBOOK, STYLISTIC) | +43 810 9773332 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | 0,10 €/min.1 | |
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||
Display Products (SCENICVIEW, SCALEOVIEW or MYRICA) | +43 810 9773333 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | 0,10 €/min.1 | |
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||
Server & Storage Products (ECONEL, PRIMERGY, PRIMEPOWER, PRIMEQUEST or FibreCAT) | +43 810 9773334 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | 0,10 €/min.1 | |
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||
PRIMERGY/Storage/PRIMEPOWER/SPARC Enterprise / BS2000 / Software - Vertragliche Vereinbarungen mit einem Servicelevel 24x7 (falls nicht anders vereinbart) | +43 1 2676 021 | Monday-Sunday from 00:00-24:00 Clock | (UTC+1) | ||
VM-Ware, Eternus Snapshot Manager, FalconStor | +49 89 3564 80083 Fax:+49 89 89 3564 80 220 | Monday-Sunday from 00:00-24:00 Clock | |||
PRIMEPOWER Highend (down with PP850), STORAGE Highend | +43 1 2676 021 | Monday-Sunday from 00:00-24:00 Clock | (UTC+1) | ||
Gebühr pro Minute in EUR. Preise für Mobilfunk können abweichen. | |||||
Bitte verwenden Sie das Kontaktformular, das 24 Stunden lang verfügbar ist: http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=at | |||||
Azerbaijan (: English, Russian) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Bahrain (: English, Arabic) | |||||
All Products (Only for country callers) | 800 04718 | Saturday-Thursday from 07:00-18:00 Clock | (UTC+3) | Toll free | |
Belarus (: English, Russian) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Belgium (: Dutch, English, French) | |||||
All products | +32 2 536 61 00 | Monday-Friday from 08:00-17:00 Clock | (UTC+1) | ||
Servicepacks with SLA and maintenance contracts | +32 2 371 52 00 | ||||
- Service Desk language out of office hours English only | |||||
Bosnia and Herzegovina (: Bosnian, English) | |||||
All products | +49 89 3564 80022 | Monday-Friday from 08:30-17:00 Clock | (UTC+1) | ||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Brazil (: Portuguese) | |||||
All products | +55 33265-0800 | 24 hours / 7 days a week | (UTC-4) | ||
Open a support ticket directly using our portal web available 24 hours: http://www.fbrsuporte.com.br:5000/ | |||||
Bulgaria (: Bulgarian, English) | |||||
All products | +359 2 4917 255 | Monday-Friday from 08:30-17:00 Clock | (UTC+1) | ||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Open a support ticket directly using our portal web available 24 hours: https://support.ts.fujitsu.com/IndexContact.asp?lng=BG | |||||
Canada (: English, French) | |||||
All Products | +1 800 301 9175 | ||||
All products (International Phone) | +1 380 203 7167 | ||||
Open a support ticket directly using our portal web available 24 hours: http://www.fmworld.net/globalpc/contact/index.html | |||||
Chile (: Spanish) | |||||
All Products | +56 02 2820 4330 | ||||
Please use the contact form, available 24 hours: http://www.fbrsuporte.com.br:5000/ | |||||
China (: English, Japanese, Korean, Mandarin) | |||||
All products (Mobile phone) | +86 400-820-8851 | Monday-Saturday from 07:00-23:30 Clock | (UTC+8) | ||
All products (Fixed phone) | +86 800-820-8851 | Monday-Saturday from 07:00-23:30 Clock | (UTC-7) | ||
Croatia (: Croatian, English) | |||||
All products | +49 89 3564 80022 | Monday-Friday from 08:30-17:00 Clock | (UTC+1) | ||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Czech Republic (: Czech, English, Slovak) | |||||
All products | +420 246 019 270 | ||||
- Please use the contact form: http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=cz | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Danmark (: Danish, English) | |||||
Desktops, Mobile Computers and Display Products | +45 72 22 46 46 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
Server, Storage & Network Products | +45 72 22 46 46 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
- Out of office hours (24 hours contracts only) | |||||
VMware, FalconStor og Eternus Snapshot Management - support of Fujitsu OEM licenser only | +49 89 3564 80083 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
Linux (Red Hat & SUSE) support of Fujitsu OEM licenser only | +49 89 3564 80406 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
Egypt (: Arabic) | |||||
All products (contracts only) | +49 89 3564 80936 | ||||
- All other customers please use the contact form: https://support.ts.fujitsu.com/IndexContact.asp?lng=eg | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Estonia (: Estonian, English) | |||||
All products | +372 626 5998 | ||||
Finland (: Finnish, English) | |||||
All products | +358 800 0 5979 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
France (: Francais) | |||||
General number Technical Support | +33 970 809 110 * | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | 0,041 €/min.1 | |
* Le numéro ci-dessus est conforme à la lois Chatel et de Modernisation de I`Economie (LME). Serveur et Stockage: du lundi au vendredi de 8:00 à 18:00 Desktop, Mobiles et Moniteurs: du lundi au vendredi de 9:00 à 12:00 et de 13:00 à 17:00 Service Clients: du lundi au vendredi de 9:00 à 12:30 et de 14:00 à 17:30 | |||||
Vous bénéficiez d`un tarif de communication san surcoût. Horaires CET: Numéros de téléphone valables également dans les DOM-TOM http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=fr | |||||
Georgia (: English) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Germany (: Deutsch, English) | |||||||
General number Technical Support | +49 89 3564 80 400 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||||
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||||
Beschwerdemanagement - servicerelevante Beschwerden, Kulanzanfragen | +49 89 3564 80 404 | Monday-Friday from 08:00-17:00 Clock | (UTC+1) | ||||
PRIMERGY, ETERNUS, PRIMEQUEST, PRIMEFLEX, PRIMEPOWER, SPARC Enterpris / BS2000 / Software - Vertragliche Vereinbarungen mit einem Servicelevel 24x7 (falls nicht anders vereinbart) | +49 89 3564 80 000 Fax:+49 89 3564 80 220 * | 24 hours / 7 days a week | (UTC+1) | ||||
| |||||||
VMware, ETERNUS Snapshot Manager, FalconStor | +49 89 3564 80083 Fax:+49 89 89 3564 80 220 | 24 hours / 7 days a week | (UTC+1) | ||||
ESPRIMO, LIFEBOOK, CELSIUS, CELSIUS Mobile, STYLISTIC, FUTRO | +49 89 3564 80 401 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||||
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||||
Displays | +49 89 3564 80 401 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||||
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||||
Home Peripherals, Storagebird, Connect2Air; OEM Mainboards | +49 89 3564 80 401 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||||
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||||
PRIMEPOWER Highend (down with PP850), STORAGE Highend | +49 89 3564 80 000 Fax:+49 89 3564 80 220 * | 24 hours / 7 days a week | (UTC+1) | ||||
| |||||||
PRIMERGY, ETERNUS, PRIMEQUEST, PRIMEFLEX, PRIMEPOWER, SPARC Enterprise | +49 89 3564 80 406 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||||
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||||
Es entstehen keine zusätzlichen Kosten zu den jeweiligen Gebühren des Telefonanbieters im Festnetz. Abweichungen für Anrufe aus dem Mobilfunknetz möglich. | |||||||
Es entstehen keine zusätzlichen Kosten zu den jeweiligen Gebühren des Telefonanbieters im Festnetz. Abweichungen für Anrufe aus dem Mobilfunknetz möglich. Alle von Fujitsu verkauften Garantie- und Servicepakete beschränken sich auf die geschäftsüblichen Öffnungszeiten. Darüber hinausgehende Sondervereinbarungen sind mit dem verantwortlichen Vertragshalter zu regeln (z.B. 7 Tage / 24 Std.). http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=de | |||||||
Great Britain and Northern Ireland (: English) | |||||
All Products | +44 8702 434397 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | ||
- Standard Business Rates. Check with your phone provider to find out the actual cost. | |||||
Lifebook International (for units purchased outside EMEA) | +44 208 0524868 | Monday-Friday from 09:00-17:00 Clock Saturday/Sunday closed | (UTC) | ||
- Standard Geographical Rates. | |||||
PRIMERGY and ETERNUS Advice Line | +44 208 052 5126 * | Monday-Friday from 09:00-17:00 Clock Saturday/Sunday closed | (UTC) | ||
- Standard Geographical Rates. Check with your phone provider to find out the actual cost. | |||||
Service pack or Contract Customers | +44 208 052 4963 * | 24 hours / 7 days a week | (UTC) | ||
- * Standard Geographical Rates. Check with your phone provider to find out the actual cost | |||||
Calls charged at standard national rate | |||||
** We will provide software related support to pre-installed software only, which will include `basic` troubleshooting of Windows installations, components, drivers and connectivity but excludes diagnostics, installation or configuration of any additional 3rd party software introduced at the time of, or after purchase. http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=en | |||||
Greece (: Greek) | |||||
All products | +30 210 3001648 | ||||
- All other customers please use the contact form: https://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=gr | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Hong Kong (: Cantonese, English, Mandarin) | |||||
All products | +852 2802-1168 | 24 hours / 7 days a week | (UTC+8) | ||
Only for Fujitsu Products with valid support pack http://www.fmworld.net/globalpc/contact/index.html | |||||
Hungary (: English, Magyar) | |||||
All products | +36 1 999 0380 | ||||
- Please use the contact form: http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=hu | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
India (: English) | |||||
All products | +91 80 44451014 | Monday-Friday from 08:00-17:00 Clock | (UTC+5) | ||
- All customers please use the contact form - https://support.ts.fujitsu.com/IndexContact.asp | |||||
Please use contact form | |||||
Indonesia (: Bahasa Indonesia, English) | |||||
All products | +62 21 5086-8959 | Monday-Friday from 08:00-17:00 Clock | (UTC+7) | ||
- * Toll free: 0800-1-3854878 | |||||
Iraq (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Ireland (: English) | |||||
Consumer PCs & Monitors (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
Professional PCs & Monitors (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
LIFEBOOK Notebooks (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
PRIMERGY Servers (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
General Support (and machines out of warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Customers with Enhanced Warranty who require service outside normal business hours should call the number in the letter sent to them when the Enhanced Warranty was registered. http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=ie | |||||
Israel (: Hebrew) | |||||
All products | +972 93750010 | ||||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Italy (: Italian) | |||||
All products | +39 081 19737234 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
All products (24/7 contracts only) | +39 800 800140 | Monday-Friday from 18:00-08:00 Clock Sat/Sun/Holiday from 00:00-24:00 Clock | (UTC+1) | ||
Al di fuori della fascia di copertura, soltanto per i prodotti con supporto H24, potete telefonare al numero 800800140, oppure inviare una mail all`indirizzo 800800140.it@finix-ts.com Per permetterci di offrirvi un servizio migliore assicuratevi, prima di chiamare, di poter disporre delle seguenti informazioni: - Nome commerciale del prodotto; - Numero di matricola (i dati sono rilevabili dall`etichetta apposta sul prodotto); - Data di acquisto (indicata sullo scontrino o fattura); - Qualora fosse un problema già segnalato in precedenza, il numero di chiamata che vi aveva rilasciato l`operatore; http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=it | |||||
Japan (: Japanese) | |||||
All Products (Without Japan) | +81 44 754 1031 | ||||
All Products (Within Japan) | +81 120 55 2654 | ||||
Jordan (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Kazakhstan (: English, Russian) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Kuwait (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Kyrgyzstan (: English) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Latvia (: English, Latviski) | |||||
All products | +371 64 415234 | ||||
Lebanon (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Libya (: English, French) | |||||
All products | +49 89 3564 80303 * Fax:+49 89 3564 80313 * | Monday-Sunday from 08:00-18:00 Clock | (UTC+1) | 0,65 LYD1 | |
- * Landline Almadar Aljadeed | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Liechtenstein (: Deutsch, English, French) | |||||
Service Desk all products (in warranty) | +41 848 808 505 Fax:+41 582 588 175 | Monday-Friday from 08:00-17:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||
Service Desk for all Products (without warranty) and Software, Installation | +41 900 900 030 | Monday-Friday from 08:00-17:00 Clock Sat/Sun/Holiday closed | (UTC+1) | ||
Lithuania (: Lithuanian, English) | |||||
All products | +370 700 44853 | ||||
Luxembourg (: English, Francais, Dutch) | |||||
All products | +352 26 099870 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
Macedonia (: Bulgarian, English) | |||||
All products | +49 89 3564 80022 | Monday-Friday from 00:00-17:00 Clock | (UTC+1) | ||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Malaysia (: Chinese, English, Malay, Tamil) | |||||
All products | +60 3 406 526 55 | 24 hours / 7 days a week | (UTC+8) | ||
- Toll Free: 1800-81-2879 | |||||
Malta (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Mexico (: Spanish) | |||||
All Products | +52 477 2921480 | Monday-Friday from 08:00-18:00 Clock | (UTC-6) | ||
Moldova (: English) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Montenegro (: Serbian, English) | |||||
All products | +49 89 3564 80022 | Monday-Friday from 08:30-17:00 Clock | (UTC+1) | ||
- All Customers can use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Morocco (: English, French) | |||||
All products (contracts only) | +49 89 356480598 * | 0,5 DH1 | |||
- All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Namibia (: English, German) | |||||
All products (contracts only) | +27 110121501 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | ||
Netherlands (: Dutch) | |||||
All products (Only for country callers) | 0900 2025119 | Monday-Friday from 08:00-18:00 Clock | (UTC+1) | 0,20 €/min.1 | |
Charges from mobile networks may vary! | |||||
Het Customer Care Center is gesloten op de volgende dagen: Nieuwjaarsdag, 1e en 2e Paasdag, Koninginnedag, Hemelvaartsdag, 1e en 2e Pinksterdag, 1e en 2e Kerstdag http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=nl | |||||
New Zealand (: English) | |||||
All Prodicts | +64 1 800 803 333 | Monday-Sunday from 00:00-24:00 Clock | (UTC+10) | ||
Northern Ireland (: English) | |||||
Consumer PCs & Monitors (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
Professional PCs & Monitors (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
LIFEBOOK Notebooks (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
PRIMERGY Servers (in warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
General Support (and machines out of warranty) | +353 818 927 272 * | Monday-Friday from 09:00-17:30 Clock Saturday/Sunday closed | (UTC) | National Rate | |
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Customers with Enhanced Warranty who require service outside normal business hours should call the number in the letter sent to them when the Enhanced Warranty was registered. http://support.ts.fujitsu.com/IndexContact.asp?OpenTab=servicedesk&lng=ie | |||||
Norway (: Norsk) | |||||
All products (contracts only) | +47 800 83005 | Monday-Friday from 08:00-17:00 Clock | (UTC+1) | ||
- All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Oman (: English, Arabic) | |||||
All Products (Only for country callers) | 0800 73854 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | TollFree number | |
Pakistan (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Philippines (: English, Filipino) | |||||
All products | +632 8841 8400 | 24 hours / 7 days a week | (UTC+8) | ||
Poland (: English, Polski) | |||||
All products | +48 22 398 1360 Fax:+48 22 398 1369 | Monday-Friday from 09:00-17:00 Clock | (UTC+1) | ||
All products (Only for country callers) | 801 300 100 Fax:+48 22 398 1369 | Monday-Friday from 09:00-17:00 Clock | (UTC+1) | ||
Call Administration - For Service Partners Only! | +48 22 398 1368 Fax:+48 22 398 1369 | Monday-Friday from 09:00-18:00 Clock | (UTC+1) | ||
Portugal (: Portuguese) | |||||
All products | +351 21 724 4400 | Monday-Friday from 09:00-18:00 Clock | (UTC) | ||
Qatar (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
Romania (: Romanian, English) | |||||
All products | +40 31 810 3520 | ||||
- All other customers please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Saudi Arabia (: Arabic, English) | |||||
All products (Only for country callers) | 800 8971462 | Saturday-Thursday from 07:00-18:00 Clock | (UTC+3) | Toll Free | |
Senegal (: English, French) | |||||
All products | +49 89 3564 80303 * Fax:+49 89 3564 80313 * | Monday-Sunday from 08:00-18:00 Clock | (UTC) | 110 - 125 CFA1 110 - 125 CFA1 | |
- * Telephone price by Sonatel / Orange | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Serbia (: English, Serbian) | |||||
All products | +49 89 3564 80022 | Monday-Friday from 00:00-17:00 Clock | (UTC+1) | ||
- Please use the contact form: http://support.ts.fujitsu.com/IndexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Singapore (: English) | |||||
All products | +60 3 7801 0505 | 24 hours / 7 days a week | (UTC+8) | ||
- Toll free: 800 321 1395 | |||||
Slovakia (: Slovak, English) | |||||
All products | +421 233 006 720 | ||||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Slovenia (: Slovenian, English) | |||||
All products | +49 89 3564 80022 | ||||
- Please use the contact form: https://support.ts.fujitsu.com/indexContact.asp | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
South & East Africa (: Afrikaans, English) | |||||
All products (inside South Africa) | +27 110121500 | ||||
All products (outside South Africa) | +27 110121501 | ||||
All other customers please use the email - servicedesk@cocre8.com | |||||
Southern Korea (: Korean) | |||||
All products | +82 80-750-6000 | 24 hours / 7 days a week | (UTC+9) | ||
Spain (: Spanish) | |||||
PC´s, Notebooks & Displays | +34 91 452 1035 | Monday-Friday from 08:00-17:00 Clock Saturday/Sunday closed | (UTC+1) | ||
Servers & Storage | +34 91 452 1036 | Monday-Friday from 08:00-17:00 Clock Saturday/Sunday closed | (UTC+1) | ||
24x7 Support Packs & Contracts | +34 91 452 1036 | Monday-Sunday from 00:00-24:00 Clock | (UTC+1) | ||
ATM Products | +34 91 452 1030 | Monday-Friday from 08:00-17:00 Clock Saturday/Sunday closed | (UTC+1) | ||
Sweden (: English, Svenska) | |||||
All products | +46 8793 7850 | Monday-Friday from 08:00-17:00 Clock | (UTC+1) | ||
Additional contacts for SERVER & STORAGE PRODUCTS | +46 8 5888 8500 | Monday-Friday from 08:00-17:00 Clock | (UTC+1) | ||
- For service contracts out of office hours, please use agreed contacts found in your agreement. | |||||
Switzerland (FR) (: Francais, English) | |||||
Service Desk all products (in warranty) | +41 848 808 505 Fax:+41 582 588 175 | Monday-Friday from 08:00-17:00 Clock Sat/Sun/Holiday closed | (UTC+1) | 0,08 CHF/min.1 | |
Gebühr pro Minute in EUR. Preise für Mobilfunk können abweichen. | |||||
Switzerland (GER) (: Deutsch, English) | |||||
Service Desk all products (in warranty) | +41 848 808 505 Fax:+41 582 588 175 | Monday-Friday from 08:00-18:00 Clock Sat/Sun/Holiday closed | (UTC+1) | 0,08 CHF/min.1 | |
- Please register your request in our contact form at https://support.ts.fujitsu.com before making a phone call and have the ticket number you received ready when you call. | |||||
PRIMERGY/Storage/PRIMEPOWER/SPARC Enterprise / BS2000 / Software - Vertragliche Vereinbarungen mit einem Servicelevel 24x7 (falls nicht anders vereinbart) | +41 848 848 842 Fax:+41 582 588174 * | Monday-Sunday from 00:00-24:00 Clock | (UTC+1) | ||
VM-Ware, Eternus Snapshot Manager, FalconStor | +49 89 3564 80083 Fax:+49 89 89 3564 80 220 | Monday-Sunday from 00:00-24:00 Clock | (UTC+1) | ||
PRIMEPOWER Highend (down with PP850), STORAGE Highend | +41 848 848 842 Fax:+41 582 588 174 * | Monday-Sunday from 00:00-24:00 Clock | (UTC+1) | 0,14 CHF/min.1 | |
Taiwan (: English, Japanese, Mandarin) | |||||
All products | +886 0800 036 968 | 24 hours / 7 days a week | (UTC+7) | ||
Service products include Fujitsu server, storage, and POS. Only for customers who has available contract with FTL. http://www.fmworld.net/globalpc/contact/index.html | |||||
Tajikistan (: English, Russian) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 00:00-17:00 Clock | (UTC+4) | ||
Thailand (: English, Thai) | |||||
Server and Storage | +66 02-627-7366, +66 02-315-8766 | 24 hours / 7 days a week | (UTC+7) | ||
PC and Notebook | +66 02627-7350, 02315-8750 | Monday-Friday from 08:30-17:30 Clock | (UTC+7) | ||
Tunesia (: English, French) | |||||
All products | +49 89 3564 80303 * Fax:+49 89 3564 80313 * | Monday-Sunday from 08:00-18:00 Clock | (UTC+1) | 0,21 DT1 0,21 DT1 | |
- * Telephone price by Tunisie Telecom | |||||
* Call charges may vary according to your telephone operator and are subject to change without any prior notice. For further details please contact your telephone operator. | |||||
Turkey (: English, Türkçe) | |||||
All products | +90 850 8111612 | ||||
- All other customers please use the contact form - https://support.ts.fujitsu.com/IndexContact.asp | |||||
Turkmenistan (: English) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
Ukraina (: English) | |||||
All products | +380 89 3202230 | Monday-Friday from 08:30-17:00 Clock | (UTC+3) | ||
United Arab Emirates (: Arabic, English) | |||||
All products (Only for country callers) | 800 22242 | Monday-Friday from 08:00-19:00 Clock | (UTC+4) | Toll Free | |
All products | +971 4 366 2226 | Monday-Friday from 08:00-19:00 Clock | (UTC+4) | ||
USA (: English, French) | |||||
Servers, Storage, and Services (International Phone) | +1 380-203-7167 | ||||
Notebooks, Tablets, Desktops and Workstations (Voice mail option at all other times) | +1 800-301-9175 | Monday-Friday from 08:00-01:00 Clock | (UTC-6) | ||
Servers, Storage, and Services | +1 800-301-9175 | ||||
Uzbekistan (: English) | |||||
All products | +49 89 3564 80801 | Monday-Friday from 08:30-17:00 Clock | (UTC+4) | ||
Vietnam (: English, Japanese, Vietnamese) | |||||
All products | +84 24-22203109/ +84-904 98 05 05 | Monday-Friday from 08:00-17:00 Clock | (UTC+1) | ||
Yemen (: English, Arabic) | |||||
All products | +971 4366 2226 | Saturday-Thursday from 08:00-19:00 Clock | (UTC+4) | Int’l number | |
1 |
If your mobile product has been purchased outside Europe, Middle East, Africa and India, but you stay with a hardware problem in this region, you are able to contact the service desk from the country you stay, contact the central desk for global repair at +49 89 356 480 226. | ||||
Americas | ||||
| ||||
Australia | ||||
| ||||
New Zealand | ||||
| ||||
Asia Pacific (excluding Japan, India and Korea) | ||||
| ||||
Japan | ||||
| ||||
|
CONTACT Fujitsu Technology Solutions GmbH Mies-van-der-Rohe-Strasse 8 80807 Muenchen Germany Website: www.fujitsu.com/fts/ |
All rights reserved, including intellectual property rights. Changes to technical data reserved. Delivery subject to availability. Any liability that the data and illustrations are complete, actual or correct is excluded. Designations may be trademarks and/or copyrights of the respective manufacturer, the use of which by third parties for their own purposes may infringe the rights of such owner. For further information see www.fujitsu.com/fts/resources/navigation/terms-of-use.html Copyright © Fujitsu Technology Solutions 2024 |
|