General Support information

For systems within warranty, please refer to your regional Service Desk to learn if there are spare parts available for your product and where to order them.

Regarding spare parts for systems out of warranty for one of the following products models

• PRIMERGY
• SCENIC
• SCENICO
• ESRPIMO
• SCOVERY
• FUTRO
• CELSIUS
• ECONEL
• POCKET LOOX
• LIFEBOOK
• AMILO
• AMILO PRO
• Scaleo
• Jetson

please refer directly to the spare part center via web https://rts-services.de/fts/ersatzteilbestellung.php
Due to product liability reasons Fujitsu does not deliver spart parts for monitors directly to customers. Please contact your regional Service Desk to learn where to find a certified service partner for monitor repair in your area.

For all other questions regarding products out of warranty please refer also to your regional  Service Desk.

Since the BIOS password is a security feature, it is not possible to reset your forgotten BIOS password by yourself.

For a reset with costs, please contact our technical support team.

Should, contrary to expectation, your Fujitsu computers product be defective, please contact the Fujitsu Technology Solutions Service Desk first. There our employees will help diagnose defects and malfunctions. They are often capable of eliminating the malfunction over the phone.

A list of Service Desk telephone numbers is included with your product. A current list is also provided on the Internet at http://support.ts.fujitsu.com/contact/servicedesk/servicedesknumber_int.asp?lng=en. Please always have the following information ready before calling the Service Desk:

• Your name, address, post code and a telephone number at which you can be reached
• the model designation, the article code and the serial number of the product
• the date and place of purchase
• a brief description of the problem.

In case of a warranty claim, please always have the original CDs supplied at the time of purchase, with which the factory preinstalled original configuration can be restored.

The Service Desk will co-ordinate the further procedure with you.

We would like to take this opportunity to point out that we save data provided by you in a warranty case for quality assurance purposes. These data will be used when processing the warranty case for checking the performance of our service personnel and our authorised service partners. This is done to ensure a high standard of service quality at our service partners within the Fujitsu Technology Solutions and their subsidiaries and parent companies. For this purpose the data may also
be transmitted to qualified third parties authorised accordingly.

If in individual cases you do not want your personal data to be stored, used and/or transmitted as part of the specified quality assurance measures beyond the direct processing of the warranty, you can notify us of this fact by phone via our Service Desk.

A regular data backup is always recommended when using any computer hardware or software. A data backup is always advisable prior to service activities, as it cannot always be ensured that no data will be lost during service. Please note that you, as the user of the device, bear the sole responsibility for a complete data backup including application and operating system software. Fujitsu is expressly relieved of any and all liability for the loss of data and information occurring in the course of providing warranty services.

In case of initial purchases please contact immediately your local dealer or the responsible Fujitsu sales office.

As far as service deliveries or spare parts are concerned please refer to our Service Helpdesk, having the workorder number ready.

Please find more information in the enclosure: wp_microcode_update_en.pdf

Download the current version from the disk here.

Important:
Please connect your device to the power supply during the complete procedure. Do not switch off your system unless you are prompted. 

1. To be able to flash the BIOS of your system please visit the download section of our web site:
   
   http://support.ts.fujitsu.com/download
   
   ->  Select your device
   ->  Select the operating system
   
   
2. Please download the tool "DeskFlash" under section "Application – Manageability", e.g. "DeskFlash and BIOSSettings (DeskView Instant – BIOS Management 6.25.0113)".
   
   
3. Extract the file to "C:\" (right click on the file -> extract the file) and rename the extracted folder to "Deskflash".
   
   
4. Download the latest version of the "BIOS Windows Flash" file under section "Flash – BIOS" and save this *.BUP-File to "C:\Deskflash\".
   
   
5. Open the command prompt:
   
   MS Windows® XP: Start -> Run -> "cmd" -> OK
   MS Windows® Vista / Windows® 7: Start -> type in "cmd" -> right click and "Run as Administrator"!
   
   
6. Now please go to the directory "C:\Deskflash". To do that type in "cd.." two times and confirm with [ENTER] each time. Now type in "cd Deskflash" to change to the folder you created earlier.
   
   
7. To start the BIOS update type in "DskFlash.exe /UPD /LF /O=*.BUP /FRB" and confirm with [ENTER].
   
   
8. The BIOS is now being updated. The system must not be turned off during the procedure! Follow the instructions on the screen and do not turn off the system before you get prompted to do so.
   
   
9. When the flash procedure is finished, the system will notify you and restart itself.

Please find all available BIOS updates on our sites Service and Support -> Driver and Downloads. Select your system and an operating system to display the adequate version.